If you have a question about accessing shelter or other services, including if you have been denied access to shelter, please call 1-888-358-2384, the Crisis Intervention emergency hotline, and leave a detailed message, including your phone number. Advocates are available Monday through Friday from 9am-5pm. Messages received on weekends or after hours will be returned the next business day. Please note that the Crisis Intervention Program is based in NYC and only able to respond to questions regarding NYC services.
Your shelter placement should be safe, healthy and well maintained. If you have concerns regarding the maintenance of your shelter, first tell a shelter staff member about your concerns and write down their response. If conditions do not improve or they are fixed only temporarily, take a few notes including when the problem first began, what the shelter staff have said when you have asked for help, any health problems you or your family have had because of the conditions, and the status of the problem now. Your notes are not required, but these details help us to advocate on your behalf.
If you are having difficulty accessing shelter, have questions about the shelter system, services available in shelter, or your rights in shelter, please call the Crisis Intervention hotline at 1-888-358-2384 Monday through Friday, 9am-5pm.
