Council Passes Bill Requiring More Rigorous Customer Service Training for Shelter Personnel

On April 16, 2023, NYC adopted Local Law 49 of 2003. The new law was originally introduced as Int. 431 in 2002 by Council Member Rafael Salamanca. Local Law 49 will require the Department of Homeless Services to provide biannual customer service training to employees working in the city’s homeless shelters. Read more…