Careers

Department: Programs
Reports to: Director of Emergency Relief Services

About the Role: The Assistant Program Director provides support and assists with the management of the BHI kitchen operations to ensure that nutritious meals are delivered on a consistent and predetermined schedule. The Assistant Program Director also assists with the general program operations ensuring our nightly distribution of meals by assisting with the supervision of the GCFP Program Assistant, Part-Time Drivers and volunteers. The Assistant Program Director performs job duties consistent with the mission and goals of the Coalition for the Homeless.

Responsibilities Include:

The Assistant Program Director shall:

• Assist with the supervision the Program Assistant and Part-Time Drivers to ensure that program vans are properly loaded and that vans arrive to scheduled stops on time
• Assist with the supervision of the BHI kitchen operations to ensure efficiency and compliance with NYS-DOH hygiene and sanitation guidelines as well review menus to ensure compliance with the NYS-DOH nutrition requirements
• Submit timesheets for kitchen staff and drivers and keep track of staff attendance
• Work with volunteers and program staff to ensure effective delivery of nutritious meals on schedule as well assist with training program staff and volunteers in appropriate client staff interactions
• Be responsible for vehicle upkeep, maintenance, repair, and cleaning
• Fill in for an absent volunteer drivers when necessary. Accordingly, maintain familiarity with all van routes, as well as meal, resource and service distribution on the vans
• Ensure pertinent documents (insurance + registration) are always maintained on the vans and that the vans are regularly stocked with resource guides and any additional essential items (i.e., hygiene kits, socks, clothing, etc.) that are available for distribution on a given night
• Perform heavy lifting as the job requires, including the daily transport of 80+ lb. crates of food up one flight of stairs from the kitchen to street-level and then onto the program vans
• Obtain regular supervision with the Director of Emergency Relief Services to review program operations, issues/concerns, staffing, client services and budget/resource management, among other matters
• Participate in all required staff and other meetings, such as in-service trainings and staff development and orientation activities
• Perform all other duties as may be assigned by the Director of Emergency Relief Services or designee

Requirements: BA is preferred. Experience serving homeless individuals, individuals with mental illness, and/or persons with a history of substance use is strongly preferred. Experience with emergency food providers strongly desired. A valid driver’s license with clean driving record is required and experience driving vans is strongly preferred. Heavy lifting, including the ability to lift 80+ lbs. is required and at least two years in a supervisory role is required. Must be a team player who is flexible and willing to assist with program needs as they arise. Spanish and/or French and other language proficiency is a plus.

The schedule for this position will be Monday-Friday 11am-7pm.

Salary: $65,000-$70,000

APPLY NOW

People of color and formerly homeless individuals are encouraged to apply.

The Coalition for the Homeless is an Equal Opportunity Employer.

Department: Programs
Reports to: Crisis Intervention Program Director / Senior Director of Crisis Services

About the Role: Advocates in the Crisis Intervention Program provide direct services to individuals and families experiencing homelessness, households at risk of losing their homes, or those who have questions about housing programs or entitlements. Advocates help clients calling our hotline or who walk into our offices to meet immediate needs including access to and maintenance of shelter; information about individual rights and advocacy to ensure they are upheld; receipt of public benefits and entitlements; to obtain health or mental health services; and provide guidance and assistance with the housing search and move-in process.

Advocates work in a team environment within the Crisis Intervention Department and report directly to the Program Director, in addition to receiving regular supervision from the Senior Director of Crisis Services. Advocates perform job duties consistent with the mission and goals of the Coalition for the Homeless and relevant funding sources.

Responsibilities Include:

The advocate shall:

• Provide direct services to clients who call our Crisis Intervention hotline, as well as clients who walk into the Crisis Intervention Program, including but not limited to: referrals for immediate needs, advocacy in order to access shelter, housing assistance, food and clothing, benefits, employment or educational training, health, mental health, and details regarding client’s rights
• Develop and maintain working knowledge of relevant social services systems/agencies, including shelter intake, rules and guidelines, housing programs and procedures, as well as benefits and entitlements programs
• Inform and support clients in the process of advocating for their shelter rights and benefits
• Maintain accurate and proper record documentation using the ETO computer database and ensure that client files and case notes are up to date
• Alert Program Director and/or Senior Director of Crisis Services regarding client emergencies and assist in efforts to promptly deliver appropriate services
• Obtain regular guidance and direction from the Program Director, as well as regular supervision from the Senior Director of Crisis Services to review clinical issues and advocacy trends and concerns, among other matters
• Participate in weekly and bi-weekly staff meetings, as well as training and staff development and orientation activities
• Perform all other duties as may be assigned by the Program Director/Senior Director of Crisis Services

Requirements: AA/AS in human services or health discipline required (or a GED/High School Diploma and at least four years of relevant work experience in the social service field). BA/BS in social work, human services or health discipline strongly preferred.

Prior client advocacy, case management especially with underserved communities or households experiencing homelessness and those with disabilities are strongly desired. Strong communication skills required. Prior experience in client advocacy settings desirable. Spanish or second language fluency strongly preferred.

Salary: $52,000-$57,000

APPLY NOW

People of color and formerly homeless individuals are encouraged to apply.

The Coalition for the Homeless is an Equal Opportunity Employer.

Department: Programs
Reports to: Deputy Executive Director for Programs

About the Role: The Data Manager works in conjunction with Coalition staff to design, develop, and maintain the Coalition’s data systems. The Data Manager is responsible for generating reports for both internal and external purposes, including formal periodic reports for government agencies as well as private funders, and for all Coalition departments as needed and requested. The Data Manager works to maintain system and data integrity, security, and accessibility for appropriate staff. The Data Manager also communicates regularly with staff to identify and correct any problematic issues with existing database structures. The Data Manager performs all job duties consistent with the mission and goals of the Coalition for the Homeless.

Responsibilities Include:

Working under the direction of the Deputy Executive Director for Programs, the Data Manager will:

• Assist in the overall maintenance of the Coalition’s Programs and Advocacy departments’ data in Bonterra’s ETO database and other formats, including but not limited to, files maintained on the Coalition’s shared servers
• In collaboration with department heads and identified team members, build, develop, and modify reports, and extract data in support of the organization’s many reporting requirements, grant deliverables, and advocacy goals
• Track, check, and manage the receipt of all data provided to the Coalition by the City and other third parties and ensure that data is properly recorded, stored and circulated
• Establish productive and collaborative working relationships with staff to capture programmatic and advocacy efforts effectively and accurately in ETO and other tracking systems
• Create and maintain protocol guides for staff to access data and reports as needed
• Serve as a staff resource to identify, problem solve, and answer questions regarding general data management needs and help resolve system issues
• Assist with training on data entry and reporting for new staff or when changes to data systems are implemented and provide ongoing support to Coalition database users
• Supervise part-time Data Assistant by providing support needed and ensuring the accuracy of the data for the tasks assigned
• Assist with tasks related to various department workflows such as:
  • Uploading data to HUD’s Homeless Management Information System (HMIS) Awards system
  • Producing preliminary data utilized for quarterly and annual funding requirements and assisting program staff in cross- referencing databases, where necessary and applicable
  • Identifying, modifying, and/or replacing existing databases to better align with department needs
  • Regularly checking the sources of public data relevant to the Coalition’s advocacy work; capturing, organizing, and managing relevant data identified; and communicating the same to Coalition staff
  • Generating materials such as geographical maps to support program and advocacy work
  • Creating dashboards to provide staff with individualized, at-a-glance summaries
  • Support Coalition staff by providing the data needed to respond to various inquiries
• Develop and maintain thorough and up-to-date understanding of ETO and other systems used by the Coalition by viewing webinars and attending relevant classes or conferences offered by Bonterra or other applicable providers
• Compile and ensure the accuracy of data reported on the Coalition’s website
• Perform all other duties as may be assigned by direct supervisor or designee

Requirements:

• At least two years of database administration experience required
• Exceptional oral and written communication skills required
• Expertise in Microsoft Excel highly preferred
• Knowledge of Bonterra Efforts to Outcomes (ETO) database, including ability to design and run complex reports therein and manage updates highly preferred
• BA/BS preferred
• Solid understanding of the principles of database design and architecture and use of tools such as MS Access also desired
  Proficiency in SQL, R, and/or Python desired
• Experience with ArcGIS (or other mapping software) and with data visualization tools such as Tableau or PowerBI desired
• Must be well-organized, detail-oriented, able to work independently, able to meet strict deadlines, flexible, able to triage among competing priorities, and able to work across multiple departments in a supportive and team-oriented manner

Salary: $75,000-$85,000

APPLY NOW

People of color and formerly homeless individuals are encouraged to apply.

The Coalition for the Homeless is an Equal Opportunity Employer.